As a system integrator, Sahara Systems believes in providing a ‘total solution’. This means solutions that can be quickly and efficiently integrated into a customer's existing or future IT and business infrastructures plans. Consultancy plays a major part in understanding customer requirements.

  Hardware Consultancy:

Hardware consultancy covers all aspects of IT from the design phase to commissioning of a complete system.

Planning and choosing the right hardware and network infrastructure is fundamentally important to the ongoing success of an installation and often, a surprisingly formidable task. With experience of a wide range of hardware and network systems and a thorough understanding of the industry itself, Sahara Systems identifies and plans for clearly defined objectives on behalf of our customers, delivering comprehensive solutions that perform now and, then maximised for the future.

We have formal links with many industry suppliers and liaise with them over customer requirements, undertaking cost effective purchasing strategies that are passed directly to our customers.

Areas covered include the areas of IT infrastructure, facilities management, desktop management, helpdesk management, planning and disaster recovery.

  IT infrastructure:

 Design and consulting services
 Integration and deployment services
 Systems administration services
 Database administration services
 Database monitoring
 Regular database tuning

  Helpdesk management:

 User database
 Customer ‘issues’ logging and tracking
 Call routing to support personnel
 lsquo;Escalation’ of issues / notifying support supervisors
 Field service logistics and routing features
 Knowledge base and tools

  Facility management:

 Vendor management service
 Consumable management service

  Desktop management services:

 OS and Desktop login related problem solving
 HDD formatting / floppy disk / CD drive access issues
 Upgrading software applications (CDs and licenses from the client)

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